Course curriculum

    1. Introduction to Customer Service

    2. Comprehension Task

    3. Customer Service Agent Role

    4. Comprehension Task

    5. Customer Service Manager

    6. Comprehension Task

    7. Products and Services

    8. Comprehension Task

    9. Handling Customer Inquiries

    10. Comprehension Task

    11. Managing Complaints

    12. Comprehension Task

    13. Escalation Procedures

    14. Comprehension Task

    15. Premier Group Lead Management

    16. Comprehension Task

    17. Maintaining Positive Customer Interactions

    18. Comprehension Task

    19. Using Feedback to Improve Service

    20. Comprehension Task

    21. Data Privacy and Security

    22. Comprehension Task

    23. Team Collaboration Support

    24. Comprehension Task

About this course

  • 24 lessons
  • 0.5 hours of video content